Choosing a cash machine

• Put your personal safety first
• Be aware of others around you. If someone close by the cash machine is behaving suspiciously or makes you feel uncomfortable please choose another
• If there is anything unusual about the cash machine or there are signs of tampering, do not use the machine and report it to the bank or premises owner immediately

Using a cash machine

• Give other users space to enter their PIN in private. We recommend standing about two metres away from the user in front of you until the person has completed their transaction. Some cash machines may have a safety zone marking out this area on the ground around the machine
• Be aware of your surroundings, if someone is crowding or watching you, cancel the transaction and go to another machine
• Do not accept help from 'well-meaning' strangers and never allow yourself to be distracted
• Stand close to the cash machine and always shield the keypad to avoid anyone seeing you enter your PIN

Leaving a cash machine

• Once you have completed a transaction, discreetly put your money and card away before leaving the cash machine
• If the cash machine does not return your card, report its loss immediately to your bank
• Dispose of your cash machine receipt, mini-statement or balance enquiry with care. Tear up or preferably shred these items before discarding them